Dropshipping FAQs2019-09-03T09:20:51+00:00

Frequently Asked Questions

vidaXL helps people like you to run their drop-shipping stores with ease.
Here’s how we make the magic happen.

Drop-shipping

The vidaXL Drop-Shipping program is a retail fulfilment method where vidaXL offers online sellers the opportunity to sell more than 20,000 SKUs and have the items shipped directly to your customers door step.

We only charge a small all-inclusive monthly fee of €30. This fee includes real time data feeds, bulk import functionality, API access and loads of other features to maximize profitability and grow your business. You can find more information here.

Absolutely! However, an account can only be used for one country at the time. This means that if you would like us to ship to more countries, you would need an extra account for every country. The multi-account (one email for multiple countries) is currently not available. For more information, kindly contact [email protected].

Currently vidaXL ships to: Australia, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and the United States.

You can become a vidaXL drop-shipper by signing up via our website.
https://b2b.vidaxl.com/pages/1-sign-up

No, if you are not registered as one of our Drop-Shipping partners you will not be permitted to sell vidaXL products.

  • Vida XL International B.V., if you dropship to NL, UK, ES, FR, GR, IE, NO, SE, PT, IT, BE.
    • Located at Mary Kingsleystraat 1, (5928 SK) Venlo. Operating in the Netherlands under the VAT number: NL8506.43.545.B.01, trading under Chamber of Commerce Limburg number 52876861.
  • Vida XL Europe B.V., if you dropship to BG, AT, CZ, DE, DK, EE, FI, HR, HU. LT, LV, PL, RO, SI, SK.
    • Located at Mary Kingsleystraat 1, (5928 SK) Venlo. Operating in the Netherlands under the VAT number: NL8200.55.220.B01, trading under Chamber of Commerce Limburg number 09188362.
  • TM Handelsgesellschaft GmbH, if you dropship to CH
    • Located at Lindenstrasse 16, (6340) Baar, operating in Switzerland under VAT number: CH E45 1181434, and registered under number 1235780-81.
  • Vida XL LLC, if you dropship to US.
    • Located at 2000 W. Baseline road, Rialto (CA 92376), operating in the United States of America, and registered under number 323 315-0448.
  • HB Commerce PTY Ltd, if you dropship to AU.
    • Located at 201 Elizabeth Street, Sydney (2000), operating in Australia under ABN number 48154339438 and registered under the ACN number 154339438.

If you will register as a private seller you will not be required to provide a VAT number.
If you will register as a business, you will be required to provide us with your VAT number.

If you are registered as a vidaXL drop-shipper you are allowed to make use of the vidaXL product images provided by vidaXL.

Yes. The total prices mentioned in the feed and are displayed on the product page are exclusive of VAT. Correct VAT is calculated during checkout.

kindly view the table below:

Sell to countries
NL Other EU countries Non-EU (NO, CH…)
Only have valid VAT in EU(except NL) 21% Dutch VAT 0% tax Local tax rate applied
Only have valid VAT in NL 21% Dutch VAT 21% tax Local tax rate applied
No VAT number 21% Dutch VAT Local tax rate applied Local tax rate applied
Only have non-EU tax number 21% Dutch VAT Local tax rate applied Local tax rate applied
Sell to US
Taxable States (see next page about these states) Non-taxable States
Have local valid sales certificate 0% for applied state 0%
No local valid sales certificate Local tax rate applied 0%
Sell to AU
Wheather you have GST number or not 10% local tax rate applied

Unfortunately, that’s not possible yet. Every account is tied to a single country and if you are looking to ship products to more than one country, you will need an additional subscription for every country.

  • a. If you register today you should receive an e-mail confirming your registration the following day.
  • b. If you have a valid VAT number, we need to see to it that the VAT number that you have provided is valid.
  • c. After confirming the payment information for the subscription fee and VAT validation, the account can be created within three working days.
  • d. If you don’t have a valid VAT number, after confirming the payment information, the account can be created within three working days.
More Questions?
Our Help Center is open 24/7. If you’d like to email us, reach out to our customer success specialists here.

Benefits

Here are some of our main benefits as a vidaXL drop-shipper:

  • Extensive catalogue
    Sell more than 20,000 SKUs, including access to 20 of our major categories and more than 100 of our sub categories.

  • vidaXL’s warehousing service
    Drop-shipper don’t need worry about dispatching orders, and managing inventory.

  • Customized products to local market
    vidaXL has team specialized in developing products which are popular among local markets.

  • Localized product content
    vidaXL has team specialized in local languages applicable for 29 countries
  • Low risk
    You don’t need to invest much. You only pay after the product is sold.

  • Returns handled
    vidaXL will handle returns for drop-shippers.

No. We can provide you translated content in 24 different languages in XML or CSV formats so you can easily bulk upload it to your ecommerce website or online store. Please note that currently we only provide one language per subscription.

More Questions?
Our Help Center is open 24/7. If you’d like to email us, reach out to our customer success specialists here.

Orders and Payment

Yes, you will be able to sell in the currency that you register.
If you wish to sell in the UK the products will be sold pounds. If you wish to sell in an EU country it will be in Euros, and so on….

While at the checkout, you can choose from any of the available payment methods which currently include PayPal as well as wallet function. You can buy credit here.

Please note that we are adding more features to our website and some payment methods might not be available to you right now. In the future, we plan to accept credit card payments as well.

We currently support PayPal. Wallet function is availble as well. You can buy credit here.

Please keep in mind that we are still working on the website, some payment methods might not be available to you. In the future, we’ll have credit card payments as well.

Once we have received your payment, we prepare your order for shipping and send you a track and trace code by email. You can check our delivery info here.

No, Invoices will not be placed inside the box of the order.

There are no additional costs, apart from the 30 euros fee that a drop-shipper pays per Drop-Shipping account.

Yes, tracking codes will be provided for you in “order history”.

vidaXL ships the goods to your end-consumer and is responsible for ensuring the order gets to the customer.

Shipping time refers to the estimated number of days before an order is received by a customer. Shipping time varies by country. For more information regarding shipping time kindly check the offered feed.

Shipping method of vidaXL is done via land transport. Our warehouse works with different logistics carriers in different countries.

For more information visit: https://b2b.vidaxl.com/pages/14-delivery-information

The product’s price can be found in the feed, provided by our B2B team.

More Questions?
Our Help Center is open 24/7. If you’d like to email us, reach out to our customer success specialists here.

Feeds and Plug-ins

Plug-ins are Drop-Shipping connectors used for webshops. vidaXL provides Drop-Shipping connectors for Lightspeed e-Com, Magento 1&2 and WooCommerce webshops. Plug-ins allow drop-shippers to import vidaXL products on to their webshops with ease via Webshopimporter.com

With the vidaXL’s Drop-Shipping connector you can easily synchronize your product’s data feed with your shop. It allows you to provide your customers with up to date information regarding prices and stocks that vidaXL provides.

For more information visit: https://b2b.vidaxl.com/pages/10-webshop-plugins .

A real-time data feed contains product content, price and stock. It is updated on an hourly basis in .csv or .xml.

Our data feed is updated on an hourly basis.

More Questions?
Our Help Center is open 24/7. If you’d like to email us, reach out to our customer success specialists here.

Products and Warranty

All vidaXL items have a warranty of 2 years.

Yes, vidaXL takes care of warranty issues.

More Questions?
Our Help Center is open 24/7. If you’d like to email us, reach out to our customer success specialists here.

Returns

Please check our return policy here. For questions about returns, please contact the vidaXL B2B service team at [email protected]

Free pre-paid returns and exchanges are available within 30 days of receiving shipment in most cases. Your request of free return will not be granted after 30 days.

More Questions?
Our Help Center is open 24/7. If you’d like to email us, reach out to our customer success specialists here.

Submit your question here!

If you were not able to find the answer to your question here, kindly submit your question and our team will get back to you.

If you are an existing drop-shipper, we will be able to attend to your questions faster if you submit them via the contact us form on your drop-shipping account.

Start using vidaXL today

All accounts have access to our Starter Plan

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