Customer Service Procedure2020-09-02T05:12:22+00:00

Customer Service Procedure

All services will be provided in the English language. Service will not be directly provided to the end customer. Refrain from forwarding emails coming from your customers and forwarding vidaXL’s response to your customers, as it will cause a privacy breach of data under the GDPR law.

Contact

Email

Please direct your email to the correct email address depending on your query as described below.

vidaXL B2B Support

[email protected]

vidaXL Customer Service (CS)

[email protected]

  • Purchasing
  • Billing
  • Credit note
  • Payments
  • Requesting an account
  • Stock
  • Product information
  • Order status
  • Deliveries
  • Returns
  • Refunds
  • Damaged products
Usual response time: 1 business day Usual response time: 1 business day

 

Before sending an email, please pay attention to the following:

  • Send one email per case (1) Do not include multiple orders in one email (2) Once a case is open, reply to the previous email instead of sending a new email to update it
  • Mention the order number in the subject line Use vidaXL’s order number (e.g. B2B12345).
  • Include pictures or videos as attachment.

 

Chat

Chat is only available on https://b2b.vidaxl.com for the following 2 reasons and only if no tracking information is available for the order:

Please visit the related pages for more information about the process.

We ask you not to use the chat function available on vidaXL Webshops (vidaxl.nl and equivalents) as this is meant for B2C customers and the B2C customer service team will not be able to assist you.

After Sales Process

Standard Return

Damaged

Missing Parts

Product Not Received

Wrong Product Received

Address Change

Order Cancellation

Product not functioning

qr-code

vidaXL uses cookies to provide you a better user experience and more relevant advertisements. These cookies allow us and third parties to track and collect your internet behavior inside and outside our website. By continuing to browse the site, you accept our cookies. Want to know more? View our Privacy and Cookie statement or opt-out. more information

Los ajustes de cookies de esta web están configurados para "permitir cookies" y así ofrecerte la mejor experiencia de navegación posible. Si sigues utilizando esta web sin cambiar tus ajustes de cookies o haces clic en "Aceptar" estarás dando tu consentimiento a esto.

x